This page has been designed to help answer the most frequently asked questions. If you do not find an answer here, or need additional help, please CONTACT US by clicking above right – we will be happy to help you! Please keep in mind that our website can only recognize one email per account holder. If your email or the contact name has changed since you registered, you can make this adjustment following the instructions below under Edit Profile, or email us and we can reset this for you. Scroll down for information on changing your gallery images and profile information, and click Read More below here to continue on passwords & user IDs.
If your account has already expired, you are not able to log into the website. We are working on correcting this issue for returning users, but in the meantime, we need to re-set your expiration date to be current in order to enable you to log in and renew. This is why it's important that you renew BEFORE your account expires to avoid any problems.
Once you are logged in, if you are due for renewal you will see the Extend Subscription button on the top of the page. You can also view Payment History from the menu on the right to make sure you are up to date. Please follow the prompts to renew your account, choosing either Paypal or the Pay by Check button if you prefer to send a check. We can re-activate your account once we receive your renewal. If you cannot find your way back to your profile, click on My Profile on the top right side. Please click Read More below for more on renewals.
When you are logged in, use the orange lettered menu on the right of the page to make adjustments. Remember to click SAVE after making any changes. (You might have to scroll up or down.)
Choose PAYMENT HISTORY to check when your account expires, and Upgrade/Renew to extend your subscription.
Click on MY PROFILE PAGE to view your profile page. Choose EDIT MY PROFILE to make changes on your profile page. Notice there are three tabs to make any changes. Use the Contact Info tab for email and password changes. Use the Member Info tab to change your About section (this is your bio) and address, website, etc. Use the Portrait tab to upload the main image someone will see on your page.
Add Image Help
To upload images to your portfolio page, choose ADD IMAGE TO GALLERY and then DIRECTORY from the drop down menu has already been chosen. Only use the first two tabs to enter your description. The tab marked Caption for a short description, and the one marked Image to choose your image, then Choose File to upload from your computer. Do not use any other tabs in this window. You can also choose any tag and click add to make your item more searchable. Be sure to hit the SAVE button, then CLOSE. If you would like to change an image, simply click on the item you want to delete, select a new title and new image following these steps. Any new image you upload will automatically replace the one you want to remove.
Add Event Help
To post a listing on the events calendar, choose ADD EVENT TO CALENDAR and notice MEMBER EVENT from the drop down menu has already been chosen. In the Title field, enter the title of your event. Now you can also choose any tag and click Add to make your item more searchable. In the box below Event Description enter any details, or a short paragraph with a description of your event. (You can copy and paste from another website as well.) Just below notice the Item image and click Browse to load a small image from your computer. Scroll down and in the Cost field enter the ticket price, price range, or FREE. Below that, in the website info, paste your website URL in the box marked URL. It's often easier to copy and paste from the actual website rather than type it in. In the Contact field, enter your phone #, email, or both. (Any contact info.) Below this is your Event Start Date field. Notice it is pre-set with today's date, so click on the calendar icon to the right and choose the first day (or only day) of your event. Now below this, by Event End Date, enter the day AFTER your event so it will still be visible on the last day. (Example: If your event ends on a Sunday, enter Monday's date. That way we can still see it on the last day.) Be sure to click the SAVE button on the top right of this window. Wait until the computuer "blinks" (you will see "Item Saved" ) then click CLOSE, and you're all set!
What category of the Directory should I be listed in?
When first signing up, you must choose which Directory category area to be listed in. For those who have multiple diciplines, (example: if you are a painter AND a writer), please choose whichever category you most associate yourself with. You can still post images and events in multiple areas by using the tag cloud on the right hand side.
Can I use the same email address for 2 different memberships?
No. Only one email address can be used per membership. If the membership is an organization, or business, we recommend that no personal email accounts are used, in case of change of staff.
Why do I need an email account to register?
We use your email address to keep you up to date of any changes to your membership, to email you your lost password, invitations, news, and other information.
Why does some of my text look like weird code?
Most likely there is a problem with using special characters, like ampersands or apostrophes. Re-word your image description, or profile text to see if this fixes the problem. * If you are copying & pasting from another website, it's important to use Insert as Plain Text rather than paste, Then go back and change the font to Arial, and click save. If you still have trouble, let us know through the CONTACT form above right so we can look into it.
Can I change my main profile image?
We encourage you to use an image of yourself when others see your profile. Just click on the Portrait tab in the User Menu under Edit profile. There are also generic images there for you to choose.
How can I post an image of my artwork or performance?
Follow instructions above for Add Photo to Gallery in the Directory. Another option is to go to your profile page, on the Directory tab and then Add New Item Here.
How many images can I post?
You can post up to four images in the Directory which will appear at the bottom of your profile page.
What if I want to change an image?
Once you are logged in, from the side user menu, choose My Profile on the right side User Menu and scroll down to the bottom of your profile page. Click on the "edit" button to change the image, or change the title and text associated with the image.
My pictures/images are too big – how do I edit them to the correct size?
Images will be proportionately resized to fit the maximum height of 500 pixels tall. Thumbnails are 100x100 pixels and are taken from a scaled centered section of the main larger images. We recommend that you use an image editor like http://www.online-image-editor.com/ to edit your images before you upload. Or use the following programs included with your computer's basic operating package:
"Paint" is located in your Start/All Programs/Accessories
Another option for Mac users:
Hit Command + Shift + 4 all at the same time, then left click on your mouse and select (click & drag) around the image you want. You will hear a sound as if you've just taken a picture. It automatically saves it as a ping file on your desktop. You can then load the image, which is usually a smaller size. Also Command + Shift + 3 will take a screenshot of your entire screen, much like "print screen" for PC users.
I have a question that is not answered here...
We ask that you use the CONTACT form above right to send us your question. This will help us help others who may have a similar inquiry. We will try to update this page with answers on a regular basis.
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